22 Gennaio 2026

• The Most Expensive Complaint Call Is the Second One
  21 Gennaio 2026
  During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints at the top.
• U.S. hotels report first full-year occupancy, RevPAR declines since 2020
  21 Gennaio 2026
  Annual U.S. hotel occupancy and revenue per available room (RevPAR) fell year over year for the first time since 2020, according to 2025 data from CoStar, a leading global provider of online real estate marketplaces, information, and analytics in the property markets.
• A Hidden Saboteur is the Greatest Threat to Modern Hospitality
  21 Gennaio 2026
  After years of rapid digital acceleration, infrastructure now constrains innovation more than imagination does. At the same time, the promise of artificial intelligence, automation, and hyper-personalisation has collided with an uncomfortable reality: many hotel technology environments can no longer support modern demands.
• AHLA welcomes new members to Executive Committee, Board of Directors
  21 Gennaio 2026
  The American Hotel & Lodging Association (AHLA), the largest hotel association in America, today announced its 2026 officers, Executive Committee, and Board of Directors, a list that includes some of the most respected and influential names in the hotel industry.
• IHG Owners Association Announces 2026 Global Board of Directors, Led by Chair Prakash Maggan
  21 Gennaio 2026
  The IHG Owners Association is pleased to announce the appointment of Prakash Maggan, Principal & CFO of Rainmaker Hospitality, as Chair of its Global Board of Directors for 2026. Maggan’s blend of financial discipline, operational experience and long-standing involvement with the Association position him to guide key initiatives and advocacy throughout the year.
• MGM Resorts Powers Up to 100% of Daytime Las Vegas Strip Electricity with Solar
  21 Gennaio 2026
  MGM Resorts International (NYSE: MGM) ("MGM Resorts" or the "Company") has reached a significant milestone in its renewable energy strategy, now powering up to 100% of its daytime electricity needs on the Las Vegas Strip with solar energy. The achievement was made possible after the Company began receiving 115 MW of solar energy and 400 megawatt-hours (MWh) of battery storage in December of 2025 from the recently completed Escape Solar and Storage Project, located in Lincoln County, Nevada.
• Room for More: How Hospitality is Redefining What ‘Welcome’ Really Means
  21 Gennaio 2026
  The hospitality industry has always been about one thing: making people feel welcome. But in 2026, “welcome” looks a little different than it did even five years ago. Today, it’s not just about offering a comfortable bed and a continental breakfast—it’s about creating experiences that are inclusive, personalized, and built for the modern traveler.
• Hotel Heron, An Aparium Group Hotel, Joins Curio Collection by Hilton
  21 Gennaio 2026
  Hotel Heron, an Aparium hotel known for its thoughtful design and connection to the local community, has announced its transition to Curio Collection by Hilton, a global portfolio of individually remarkable hotels hand-picked to immerse guests in the world’s most sought-after destinations. The 134-room property will retain its distinct character as it continues to be managed by Aparium.
• Dunton Hot Springs Officially Completes Multi-Million Dollar Phased Renovation
  21 Gennaio 2026
  Dunton Hot Springs, Relais & Chateaux, the storied 1800s mining town turned luxury mountain resort, proudly announces the completion of a multi-million dollar, phased renovation project that concluded with a refresh of its storied Potter House. This thoughtfully sequenced transformation, spanning three years, has breathed new life into Dunton’s most iconic structures while preserving the soulful character that has made the property a cult favorite among discerning travelers.
• DoubleTree by Hilton London – West End Unveils Final Phase of £4 Million Refurbishment
  21 Gennaio 2026
  DoubleTree by Hilton London West End - the 4-star hotel in the heart of the London heritage district of Bloomsbury - has unveiled the final stage of a £4 million refurbishment project. The project features the addition of 14 contemporary rooms, including two new Duplex Suites, along with a fully redesigned lobby and ground floor restaurant.
• Google’s Advice for Travel Brands: Forget Generic Keywords, AI Can Read Your Photos
  21 Gennaio 2026
  Travelers are increasingly using conversational AI to plan trips, but closer to booking, they often rely on traditional Google search and trusted websites.
• Duetto and HotStats Spotlight the Shift From Revenue to Profit at FITUR 2026
  21 Gennaio 2026
  As European hotel markets move into a more complex phase of the cycle, Duetto and HotStats will be on-site at FITUR 2026 (taking place January 21–25 at IFEMA Madrid) to reframe the industry conversation — shifting focus from top-line growth alone to sustainable profitability across the entire hotel P&L.
• HEI Assumes Management of a Portfolio of Four Marriott-Branded Hotels in Orlando, Florida
  21 Gennaio 2026
  HEI Hotels & Resorts, one of the nation’s leading operators of institutionally owned hotels, has acquired a portfolio of Marriott-branded properties in the Lake Buena Vista area of Orlando, Florida. The properties add to its growing portfolio of upper-upscale and premium hotels and resorts throughout the United States. Owned by leading privately-owned investment firm L&R Hotels, the portfolio consists of four properties with a total of 1,590 rooms, including the Sheraton Orlando Lake Buena Vista Resort and three hotels that make up the Marriott Orlando Village complex: the Courtyard by Marriott, the SpringHill Suites by Marriott and the Fairfield Inn & Suites by Marriott.
• Hotel Equities Expands Caribbean & Latin America (CALA) Capabilities With Open Hotels and In-Market Operating Platform
  21 Gennaio 2026
  Hotel Equities (HE), a best-in-class hospitality operator, announces the continued expansion of its Caribbean & Latin America (CALA) in-market operating platform. Since appointing industry veteran Juan Corvinos as President of the HE CALA region, the portfolio has grown to include five open hotels and twelve additional projects underway across multiple markets. Projects include Amaris Grace Bay, an LXR Hotel in Turks and Caicos with exciting announcements to come in Riviera Maya, Curacao, Mexico City, Trinidad, Tobago, Dominica, Dominican Republic, and Costa Rica. The portfolio is supported by a dedicated regional team based throughout the market. This week, executives will be attending the 2026 International Tourism Fair, FITUR.
• The case for cloud-native platforms powered by AI
  21 Gennaio 2026
  The complexity introduced by digital platforms, cloud, and digitised systems, isn’t a sign of failure or lack of planning. It comes down to how platforms have struggled to keep pace with the speed at which business operations are changing. The converging forces of AI disruption, the volatility of global economies, geopolitical shifts and increased pressures on the regulatory and environmental fronts are forcing companies into a state of continuous reinvention. Over the past two years, enterprise leaders aren’t asking whether cloud and AI matter, but rather what they can implement that will reduce friction across the business while still keeping it ahead.
• Why We Gather: Hilton Reveals Behavioral, Emotional and Cultural Drivers Defining 2026 Meetings and Events
  21 Gennaio 2026
  Trends Report special section explores how the digital era is redefining in‑person connection and the attendee motivations reshaping meetings and events
• International tourist arrivals up 4% in 2025 reflecting strong travel demand around the world
  21 Gennaio 2026
  International tourist arrivals (overnight visitors) grew by 4% in 2025, as most destinations worldwide posted solid results. According to the first World Tourism Barometer of the year, an estimated 1.52 billion international tourists were recorded globally in 2025, almost 60 million more than in 2024.
• USALI 12 and Energy: Understanding the New Reporting Framework
  21 Gennaio 2026
  Energy has always been a defining line on the hotel’s profit and loss statement, influencing a large part of a hotel’s utility efficiency and environmental performance. Yet the degree to which many hotel groups account for and analyze energy costs and usage has varied widely across properties, brands, and regions.
• The Cordish Companies and Bruce Smith Enterprise Announce Opening Time for Live! Casino Virginia
  21 Gennaio 2026
  The Cordish Companies and Bruce Smith Enterprise are excited to announce LIVE! CASINO VIRGINIA will open to the public at 5:00 p.m. on JANUARY 22, 2026 (pending regulatory approval). The opening of the temporary gaming facility marks an important milestone in bringing new jobs, economic activity, and tourism to the region while construction advances on the permanent destination next door.
• Tapestry Collection by Hilton Brand Debuts in Japan with the Opening of the Green Leaf Niseko Village
  21 Gennaio 2026
  Leading global hospitality company Hilton(NYSE: HLT) proudly unveils the opening of The Green Leaf Niseko Village, Tapestry Collection by Hilton, marking the debut of its lifestyle brand Tapestry Collection by Hilton in Japan. Located at the foot of Mount Niseko Annupuri within Niseko Village Ski Resort, the winter-season property will welcome guests exclusively during Niseko’s celebrated White Season, offering prime access to some of the world’s best skiing experiences.
• Seamless Access, Quiet Luxury — Powered by GCSTIMES Smart Wristband
  21 Gennaio 2026
  Quiet luxury in hospitality is rarely defined by what guests notice immediately. Instead, it reveals itself in how smoothly experiences unfold, particularly in the transitions between spaces. Moving from a suite to a meeting room, through landscaped gardens, and on to a restaurant should feel intuitive, uninterrupted, and considered.
• Asset Managers: This Is Why Your Hotel Sales Teams Don’t Close More Deals Despite Your Extensive Investments
  21 Gennaio 2026
  You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads. Now RFPs are responded to promptly, just like all those hotel technology salespeople said was the number one way to close more bookings. You’ve added AI-powered drip campaigns so that all buyers receive so-called “personalized” follow-ups.
• What the Data Tells Us About Japan’s Next Chapter in Hospitality
  20 Gennaio 2026
  Japan’s accommodation industry is thriving in 2025: strong business results, rising investments, and ambitious workforce plans underline optimism across the sector. From AI adoption to training initiatives, the industry is tackling challenges with innovation and energy – poised for continued growth nationwide.
• How SilverBirch Hotels & Resorts Streamlined Financial Operations with Fairmas
  20 Gennaio 2026
  SilverBirch Hotels & Resorts is a leading Canadian hotel operations and asset management company, managing a diverse portfolio of full-service, select-service, and extended-stay hotels. With owned and managed properties across Canada, SilverBirch is a trusted name in Canadian hospitality.
• Sailrock South Caicos Unveils Refined Island-Chic Design Refresh Led by Studio Darlene Brown
  20 Gennaio 2026
  Sailrock South Caicos has unveiled a refined design refresh across its accommodations and social spaces, led by Studio Darlene Brown. The update enhances the resort’s signature architecture while deepening its connection to the island’s dramatic coastline, turquoise waters, and laid-back rhythm of life.