29 Gennaio 2026

• Is your hotel’s most-forgotten amenity actually your best branding tool?
  29 Gennaio 2026
  We talk a lot about the "guest journey," but we often overlook the most delicate part of it: the transition.
• Renaissance Esmeralda Resort & Spa at Indian Wells Completes Multi-Million-Dollar Reinvestment Program
  28 Gennaio 2026
  Embracing the spirit and raw beauty of the desert, Renaissance Esmerelda Resort & Spa - an iconic Coachella Valley retreat known for its immersive experiences - has completed a multi-million-dollar reinvestment program. The 560-room resort’s comprehensive transformation delivers a vibrant, contemporary refresh across public areas, meeting rooms, ballrooms and foyers, along with new pickleball courts, a fully redesigned front desk and lobby, and the debut of Seven Olive, a modern gastropub, alongside Topgolf Swing Suites.
• Accrual Accounting for Hotels: How Fairmas Improves Financial Performance
  28 Gennaio 2026
  Accrual accounting for hotels is essential for modern hotel financial planning and analysis. Unlike cash accounting, which only records transactions when money changes hands, accrual accounting captures revenues and expenses when they are incurred. This provides a more accurate view of a hotel’s performance and helps operators, asset managers, and owners make informed decisions.
• The Atlas Opens as Boston’s First-of-Its-Kind Lifestyle Destination and Social Hub
  28 Gennaio 2026
  The Atlas Hotel has officially arrived as a first-of-its-kind boutique lifestyle destination in Boston, and the city’s newest hotel in recent years.
• Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time
  28 Gennaio 2026
  As hotels navigate continued pressure on rooms revenue, F&B has firmly stepped into the spotlight as one of the most powerful drivers of ancillary income. For F&B leaders, the opportunity to maximise spend while streamlining operations has never been more compelling. Mobile ordering in particular has seen a marked acceleration in its adoption and impact in recent years as operators look to do more with leaner teams while enhancing the guest experience.
• RobosizeME to Sponsor Revenue Strategy Days 2026, Hosted by Radisson Hotels Group in Riga
  28 Gennaio 2026
  RobosizeME, a leader in AI-enabled workflow automation for the hospitality industry, has been announced as a sponsor and guest speaker at the Revenue Strategy Days Conference for 2026, taking place February 4–5 at the Radisson Blu Latvija Conference & Spa in Riga, Latvia. Hosted by Radisson Hotels Group, the event brings together their commercial leaders from across Europe to discuss how hospitality is adapting in real time to AI innovation, accelerated guest expectations, and the growing pressure for agile, cross-functional revenue strategy.
• Tripadvisor Trendcast 2026 Introduces The Year of Meaningful Travel Experiences
  28 Gennaio 2026
  Tripadvisor®, the world’s largest travel guidance platform, today announced the launch of its second annual Trendcast report, exploring the trends defining travel this year.
• KG Hotel, a Remote Design Outpost on the Faroe Islands, to Open in the Spring of 2026
  28 Gennaio 2026
  In May, 2026, the new resort KG Hotel is set to open in the city of Klaksvík on the Faroe Islands. Joining the portfolio of Nordic Hotels & Resorts—the largest collection of independent hotels in the Nordics—the hotel is positioned as a new outpost for exploring one of the North Atlantic’s most striking destinations.
• Case Study: Hotel Opening Purchasing & Installation
  28 Gennaio 2026
  A developer engaged a project management (PM) team and a large, reputable procurement firm for a high-end, dual-property coastal hotel development in California. As the opening date approached, it became clear that while construction was progressing, the status of the FF&E (Furniture, Fixtures and Equipment) was largely unknown.
• Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production
  28 Gennaio 2026
  We launched a targeted Google Display Network (GDN) campaign for a 5-star luxury hotel in Chicago. The goal was to increase bookings for their breakfast offer and boost overall visibility to the hotel’s target audience. The campaign successfully leveraged precise audience targeting to reach travelers and business professionals likely to visit Chicago. The campaign not only met but drastically exceeded all key performance indicators (KPIs), resulting in nearly 4x the projected traffic and 3x the targeted revenue.
• Travalyst initiative to drive industry-wide clarity on sustainability certifications ahead of the EU Empowering Consumers for the Green Transition Directive (ECGT)
  28 Gennaio 2026
  Travalyst, the independent not-for-profit coalition of leading travel and technology companies founded by Prince Harry, The Duke of Sussex, today announces the second iteration of its certifications initiative. The updated initiative will help certification schemes, accommodation providers, and booking platforms navigate the criteria set out in the impending EU Empowering Consumers for the Green Transition Directive (ECGT).
• 2026 is the year of the brand evolution
  28 Gennaio 2026
  In 2025, hospitality experienced its first true channel shift in consumer behavior since the introduction of smartphones. AI-driven booking channels and large language models (LLMs) moved from experimentation to influence, reshaping how travelers discover, evaluate, and choose hotels. This was not simply a new distribution channel, it was a fundamental evolution in how brand information is read, trusted, and acted upon.
• The Customer Service Department Isn’t Broken – The System Is
  28 Gennaio 2026
  I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are typically friendly and do their best to support me. To clear my conscience, I admit that my recent call to my cable provider was tense due to my frustration with a faulty router, but that tenuous conversation was my fault, not theirs. I was obviously upset with the product, but my rep remained calm and did everything in her power to resolve the issue. She gets an A for effort, attitude, and knowledge.
• 2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand
  28 Gennaio 2026
  The 2026 Guest Experience Benchmark reveals a hotel industry that continues to mature under pressure. Despite record tourist arrivals in several regions, guest satisfaction continued to rise. This matters because volume growth often strains service delivery. Yet the data shows that hotels are coping better than ever.
• Aven Hospitality Launches to Continue Shaping Future of Hospitality Technology
  28 Gennaio 2026
  Hospitality Solutions, a leading hospitality technology provider, today announced it has rebranded as Aven Hospitality, an independent solutions provider powering how hotels sell, distribute, and deliver guest experiences. Trusted by 35,000+ hotels globally, Aven Hospitality provides integrated software platforms that help hotels manage operational complexity, fragmented distribution, and technology-driven changes in how travelers discover and book hotels.
• ONYX Hospitality Group Signs Agreement to Manage Shama Hub Ladprao
  28 Gennaio 2026
  ONYX Hospitality Group officially announced the signing of a management agreement for Shama Hub Ladprao at a ceremony held at Amari Bangkok on 22nd January 2026. The agreement was signed by Mr. Yuthachai Charanachitta, Chief Executive Officer of ONYX Hospitality Group, and Mr. Somchai Ngamdamrongkiat, owner of Shama Yen Akat and Shama Hub Ladprao, in the presence of executives and team members from both organisations.
• Treehouse Hotel Miami Beach Taking Root Soon
  28 Gennaio 2026
  Treehouse Hotels—the free-spirited, nostalgia-fueled hospitality brand created by Barry Sternlicht, Chairman of Starwood Hotels—is bringing its signature playful vibes to South Florida. Developed by owner Keyah Real Estate Group, Treehouse Hotel Miami Beach is scheduled to open in early 2029 and will introduce the brand’s easygoing, design-forward approach to one of the city’s most iconic neighborhoods.
• The Luce, St. Pete Beach’s Newest Coastal Retreat Now Accepting Reservations for March 2026 Opening
  28 Gennaio 2026
  The Luce, a highly anticipated new addition to St. Pete Beach’s vibrant shoreline, is now officially accepting guest reservations for stays beginning March 15, 2026. With 200 stylish accommodations- including a selection of bungalow studio suites- The Luce offers a playful yet polished retreat designed for both relaxation and celebration. Now part of Marriott’s Tribute Portfolio, The Luce, owned by LCP Safanad, is being transformed from a St. Pete Beach classic boutique hotel into one unforgettable getaway, capturing the charm of SPB and seamlessly integrating the distinctly Floridian experience that celebrates the endless sunshine, eclectic culture and laid-back sophistication of Florida’s Gulf Coast. In celebration of its launch, The Luce is offering 3,000 Marriott Bonvoy points per night for every stay booked. Marriott Bonvoy Members can take advantage of the offer by using promo code S2449 when reserving their stay anytime from now until March 31st.
• The Commodore Motel to Open in Mystic, CT, in Spring 2026
  28 Gennaio 2026
  Located in Mystic, Connecticut, the new 59-room Commodore Motel is set to open in spring 2026. Originally opened in 1965 as a motor lodge, the newly reimagined boutique motel is undergoing a complete transformation into a vibrant, design-forward coastal retreat in one of New England’s most beloved seaside destinations.
• Waldorf Astoria Hotels & Resorts Coming to Deer Valley East Village in Park City, Utah in 2028
  28 Gennaio 2026
  New York-based Extell Development Company, a full-service national real estate developer of residential, commercial, and hospitality properties, and Hilton (NYSE: HLT), a leading global hospitality company, today announced the signing of Waldorf Astoria Deer Valley Resort and Residences. Expected to debut in 2028, the ski-in, ski-out resort will be located within the premier Deer Valley East Village, the first major public alpine ski resort to be developed in North America in over 40 years.
• Villa Del Palmar Beach Resort & Spa Cabo San Lucas Unveils Inspired Renovation as Part of Visionary Growth
  28 Gennaio 2026
  Villa del Palmar Beach Resort & Spa Cabo San Lucas has taken a bold step toward the future with a remarkable transformation that includes reimagined pools, revitalized entertainment spaces, and renewed culinary destinations. Far beyond mere upgrades, the renovation reaffirms a longstanding commitment to delivering extraordinary vacation experiences—for both today’s travelers and generations to come.
• Apply Now: Nearly $1 Million in Scholarships for Restaurant & Hospitality Students Available for 2026-2027
  28 Gennaio 2026
  Students pursuing careers in the restaurant and hospitality industry can now apply for a post-secondary scholarship for the 2026-2027 school year from the National Restaurant Association Educational Foundation. Applications are open through March 15 at ChooseRestaurants.org/Scholarships.
• Preferred Hotels & Resorts Expands Global Portfolio with 21 New Members
  28 Gennaio 2026
  Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 21 new member properties to its global portfolio between October 1 and December 31, 2025. To celebrate, I Prefer Hotel Rewards members can earn 2,500 bonus points on eligible stays at any of these participating locations for a limited time. Ranging from a heritage-rich retreat in southern Italy to a vibrant resort destination in Texas wine country, these new members reflect the breadth of experiences that travelers can discover within Preferred Hotels & Resorts’ global portfolio. Highlights include:
• Driving Slower, Longer Bleisure Stays with GCSTIMES Sustainable Key Cards
  28 Gennaio 2026
  Bleisure, the blending of business and leisure travel, has become a growing trend in the world of business travel. More and more guests are seeking a seamless experience that allows them to remain productive during the day, while also embracing meaningful time to connect with their destination. GCSTIMES believes this shift in travel preferences presents a unique opportunity: to encourage longer, more intentional stays without increasing travel volume or carbon footprint.
• Maestro’s GuestXMS Evolves in the GenAI Era
  28 Gennaio 2026
  Maestro PMS, the leader in cloud hosted, all-in-one, private cloud and on-premise property-management systems for independent hotels and resorts, announces the AI-driven evolution of its Guest Experience Management solution, GuestXMS. The digital guest communication hub is designed to help hotel teams resolve issues faster, prevent repeat problems, and strengthen online reputation at a time when GenAI is increasingly influencing where travelers choose to stay.