29 Dicembre 2025

• A year in review...aka. how we survived another year without losing our minds
  29 Dicembre 2025
  As the year wraps up and inboxes go quiet (or at least pretend to), it’s time to zoom out (Pun intended). 😍
• The Chloe Nashville opens next month
  29 Dicembre 2025
  The Chloe Nashville will officially open the week of January 5th in Hillsboro Village, featuring 19 rooms, a restaurant, three bars, and a lush outdoor pool for guests + locals alike. This comes as the first Tennessee hotel from Róbert LeBlanc and the LeBlanc + Smith team, following New Orleans sister hotels The Chloe and The Celestine, which have collectively earned global accolades including Travel + Leisure’s 2025 It List, Condé Nast Traveler’s Hot List, Michelin Key designation and La Liste’s Gem Hotel Award, among others.
• Should CIOs rethink the IT roadmap?
  29 Dicembre 2025
  Technology roadmaps in the CIO world have shifted from long range five to ten year planning to a far shorter and more uncertain horizon, because disruption now arrives without warning and can demand immediate defence and rapid organisational change. This article argues that AI is the most significant disruptor, reshaping automation, user interfaces, and operating models, and it urges CIOs to adopt a mindset of faster moves rather than bigger plans. It highlights four pressure points that can derail a roadmap: workforce resilience and risk management, security threats amplified by AI, geopolitical shocks affecting supply chains, and failover readiness including the ability to revert to manual processes if systems become inoperative. To keep roadmaps relevant, the piece recommends reviewing them at least quarterly, keeping CEOs and boards informed when priorities shift, linking roadmap updates to enterprise risk management, and recognising that sudden changes may require budget realloca...
• How agentic AI solutions are structured
  29 Dicembre 2025
  Executives are rapidly committing budget to agentic AI, yet fewer than a quarter say they truly understand how it works, creating avoidable risk. This CIO.com article argues that agentic AI is not an upgraded chatbot or simple automation, but an orchestration layer that breaks ambiguous requests into tasks, delegates them to specialised sub agents, and improves over time through continuous optimisation, which can drive hidden cloud spend, compliance exposure, and flawed talent decisions if it is deployed without proper governance. Using Talent Acquisition as an example, it explains agentic systems through an emergency department analogy: an orchestrator performs triage and routing, sub agents act like specialists handling discrete responsibilities, a large language model functions like the attending physician reasoning through nuance, and rigorous documentation and audit trails are essential to keep autonomy reliable and compliant. The core message is that agentic AI can reduce cost a...
• AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
  29 Dicembre 2025
  This article summarizes key findings from Accenture’s recent report, "Me, my brand and AI: The new world of consumer engagement - Building resilient relationships between consumers, brands and AI in times of uncertainty." The research surveyed over 18,000 people across 14 countries, and the findings reveal a fundamental shift in how consumers discover, choose, and book travel experiences. For travel and hospitality professionals, the message is clear: AI isn’t just changing marketing tactics. It’s changing who makes the booking decisions.
• Hoteliers, Stop Fearing AI - You’re Missing the Real Opportunity
  29 Dicembre 2025
  Artificial Intelligence (AI) is rapidly moving from buzzword to business reality. It is reshaping industries from finance to healthcare. In hospitality, though, many hotel operators remain cautious, and with good reason.
• The Front Office Manager AI Playbook and Toolkit
  29 Dicembre 2025
  The front office is where hospitality becomes human — and where pressure hits first.
• Thailand Launches “Travel Green Thailand” to Promote Responsible Travel
  29 Dicembre 2025
  The Tourism Authority of Thailand (TAT) has launched TravelGreenThailand.com, a government-backed digital platform designed to promote eco-friendly and responsible travel experiences across Thailand. The site aims to help visitors explore the country through a sustainable lens, highlighting ways to protect nature, support local communities, and enrich cultural engagement.
• The 2025 Zeitgeist of the Hotel Industry
  26 Dicembre 2025
  Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hospitality Today, and HospitalityNet, (sign up to their newsletters) and the patterns were similar to what we’ve seen before - but different enough.
• Blending Digital Tools With Personalized Service to Elevate the Guest Experience
  26 Dicembre 2025
  In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer whether hotels should adopt these tools – but rather how and when can they strategically implement them in a way that enhances, rather than simply dilutes, the human connection? This will allow hotels to seamlessly blend hardware – these advancing technologies – with software – the thoughtful and personalized hospitality guests seek out.
• You’re Not in Sales — You’re in Human Behavior Management
  26 Dicembre 2025
  When I started in sales, I believed what most rookie reps do: Know your product, Handle objections, Pitch with confidence, Close with urgency.
• Hotel Architect AI Playbook and Toolkit
  26 Dicembre 2025
  Because most hotel failures are not design failures — they are operational failures designed in early stages.
• It’s Christmas Holiday, and Hospitality Never Really Stops
  26 Dicembre 2025
  While many people spend the Christmas season slowing down, reconnecting with family, and stepping away from work, hospitality teams around the world are operating at full pace. Hotels and resorts remain vibrant and welcoming, front desks stay attentive, operations run with precision, and guest expectations never take a holiday.
• A Quick Look at Green Key Year‑End Summary with Criteria Update in 2026
  24 Dicembre 2025
  As the sustainability movement gains momentum across the hospitality industry, Green Key has released its year-end report summarizing key developments and achievements in 2025.
• HVS Global Perspectives – Year-End 2025
  23 Dicembre 2025
  In this article, we provide the market opinions of key HVS global leaders in many different regions of the world. HVS operates across the world, and regional leaders are keenly aware of the dynamics and trends that are influencing performance, profitability, and value. If you are seeking expertise in a country or region not discussed here, please email Rod Clough to be connected with the best HVS leader to assist you.
• Drury Plaza Hotel Lincoln Downtown Opens in Nebraska
  23 Dicembre 2025
  Drury Hotels, a leading service-oriented hospitality company with more than 150 hotels in 30 states, announces the opening of the first Drury location in Nebraska, the Drury Plaza Hotel Lincoln Downtown. The new hotel features more than 200 guest rooms, flexible meeting space, on-site dining, Drury’s award-winning customer service, and best-in-class amenities.
• RIU Hotels Sees Out 2025 by Reopening the Riu Jalisco Following a Full Refurb
  23 Dicembre 2025
  RIU Hotels & Resorts has reopened the doors of the iconic hotel Riu Jalisco, located in Riviera Nayarit, following the completion of an ambitious renovation project. The establishment has undergone an extensive transformation to add a variety of new dining options, as well as create a special area for the youngest members of the family that includes a splash pad with slides. In parallel to the refurbishment, work was carried out to extend the hotel and add 120 rooms in a newly constructed area.
• More reviews, more bookings: A complete guide to online reputation management for hotels
  23 Dicembre 2025
  A quick Google search. A Tripadvisor review. A tagged photo on social media. These moments shape expectations and influence booking decisions, often without you even knowing it.
• Taj Debuts in Cairo; Signs a 300 Key Hotel
  23 Dicembre 2025
  The Indian Hotels Company Limited (IHCL), India’s largest hospitality company, today announced the signing of a Taj hotel in Cairo marking the brand’s debut in Egypt.
• Marriott International Opens its 200th Property in India, With The Westin Jaipur Kant Kalwar Resort & Spa
  23 Dicembre 2025
  Westin Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announced the opening of The Westin Jaipur Kant Kalwar Resort & Spa. The brand’s debut in one of India’s most sought-after leisure destinations, marks a landmark opening as Marriott International’s 200th property in the country. The company continues to enhance access and relevance for travellers across India, including through the recently expanded Hindi-language website. The Westin Jaipur Kant Kalwar Resort & Spa stands as a reflection of Marriott’s deepening connection with the market, set across nine acres at the tranquil foothills of the majestic Aravali range, and expands Westin’s restorative, balance-driven approach to hospitality in the country.
• Millennium Hotels & Resorts and IHCL Join Hands on a Global Loyalty Partnership
  23 Dicembre 2025
  As Millennium Hotels & Resorts (MHR) marks 30 years of global hospitality, the group today announced a strategic loyalty partnership with Indian Hotels Company (IHCL), India’s leading hospitality company and custodian of the iconic Taj Hotels & Resorts brand. The collaboration brings together MHR’s MyMillennium and IHCL’s celebrated Taj InnerCircle of NeuPass programme, unlocking enhanced travel and stay benefits for members worldwide.
• The KYLN Hotel Suzhou Celebrates Grand Opening, Joining the JdV by Hyatt Brand
  23 Dicembre 2025
  Hyatt Hotels Corporation announces the opening of KYLN Hotel Suzhou under the JdV by Hyatt brand. Located in the Xiangcheng District of Suzhou, China and in close proximity to world-renowned heritage sites and the scenic Yangcheng Lake, the hotel is the true reflection of the city’s inviting guests and locals alike to connect, live in the moment and celebrate the joy of life. In Suzhou, tradition and modernity intersect, weaving together stories of ancient Imperial Kiln Brick craftsmanship, an electric urban vibe, and natural attractions into one destination.
• Winning over OTA guests with trust and convenience in the website and CRM
  23 Dicembre 2025
  By its very name, mastery implies a consummate passion for perfecting one’s craft through a combination of keen observation and in-the-field practice. It’s a process, and when it comes to maximizing direct bookings this means you must be ever vigilant to new trends and open to testing new approaches.
• Sustainability Beyond the Obvious: Why Packaging Matters More Than We Think
  23 Dicembre 2025
  In discussions around sustainability within the hospitality industry, attention is often drawn to large-scale initiatives, energy-efficient buildings, renewable power systems, or water conservation strategies. These are essential efforts, without question. However, there is a quieter, frequently overlooked contributor to environmental impact: packaging.
• roommaster Recognized for User Experience Excellence by SoftwareSuggest in 2025
  23 Dicembre 2025
  roommaster, the modern hotel management software built for independent hoteliers, has been recognized with the 2025 User Experience Excellence Award by SoftwareSuggest, a leading software discovery and review platform that helps businesses evaluate and choose the right digital tools.